Iain T

Genuinely fantastic!

If you've ever been disappointed by the main dealer service experience and it's left a bad taste, you need to change dealer and come here. Fairfield BMW are genuinely fantastic in every department. The sales experience is great with non pushy, but helpful and knowledgable sales staff. The service department is second to none, they are meticulous and professional whilst taking care of your car, whilst being friendly and helpful on the customer side. They go the extra mile to keep you happy and if any mistakes are made, they are always rectified immediately. The bodyshop (unfortunately I needed them too!), are truly excellent so far. I have not got my car back yet, but can vouch for the excellent service provided by the staff there too. Nothing is too much trouble and you are confident your car will be taken care of properly. All in all, Fairfield is Essex's best kept secret, I honestly can't understand why you'd go to Sytner, having experienced this level of service at Fairfield. They are so far ahead in every department. This is exactly what you think a main dealer should be and a bit more.