Phil

Awful expereince

We went to see a car at BMW, Coventry as they had the perfect X1 we were looking for. From the get go, we felt like we were in a rat race to buy this car and it seemed pressured. We agreed to buy the car dependant on some work that they said they would do. After no contact from the garage (we had to call them twice to ask for an update on the car) we arrived 1 and a half weeks later (1 day after the arranged pick up day). The car had had some work done, but there were still aspects that hadn't been seen to and the car hadn't even been valeted...We were gutted to say the least. BMW pride themselves on good customer service and giving the 5 star treatment. We left the garage feeling like we had been ripped off and lied to. I don't want to name names but please think twice before dealing with some of these cowboys who think they are God's gift to the car world.