Mehmet

Avoid

Although I tried every effort to do business with them, it didn't end well. They are not good with communication and usually very difficult to reach someone. We finally decided to buy a car and particular model was available and drove 100 miles but when we went there, the car was outside with lots of scratches and dents and the lady said "oh this is normal because it is second hand car, not brand new!??" And manager came along and said "I can refund your deposit and sell it £1000 more on the price, no problem if you don't take it.. website photos shows all the scratches you knew the condition"... I wasn't expecting a brand new factory out car but assumed that I am buying a car from an original Vauxhall dealer with warranty and good condition but I was wrong. They tried to sell a car that doesn't fit original dealer quality and standards. They damage reputable British brand Vauxhall... They didn't offer any help or any gesture to complete the sale or at least little discount to rectify the small problems but they said "definitely NO Negotiation!!!" So we pulled out because I didn't like the way we treated. I think their sales strategy and sales people must be changed. That's not how business should be, rude and they have serious customer service issues... Straight, unhelpful, incompetent, "don't care" type of business... Plus they charge £149 admin fee for not answering phones and treat you like (!!!) ... I should be charging them admin fee for all my time wasted but they are not type of people care customers... Vauxhall should do something about them because they put me off and now I am buying another brand... Anyways... I probably will not use them again. I hope they do my refund soon. I don't recommend them. Nothing personal but business should not be like this... Definitely Avoid!