Cattrell

The worst

Sold a car with full service history and 2 keys, which we kept chasing and never received, salesman blocked us so we were unable to contact him..... 4 years down the line we hand the car back in, only to be then told we are being charged £800 for the service book missing and the book not being stamped.... We have invoices of services, which they won't accept, we call Richard Hardy for there help as they did not provide the things we are being charged for and of course they are giving us a book which will knock off £25 of the 800 bill and were supposed to be grateful. Spoke to an arse of a manager at Silverlink and seemingly because they have now sold the Durham branch its not there issue. My daughter was actually going out with one of the salesman at Silverlink and he was there at the sale when she didn't receive these when she picked up the car..... But they don't want to involve him!!!!he could verify that she did not receive them but he has chose not to.... this should explain the morals of the staff