David S

AVOID THIS GARAGE

Having bought a car after dealing with Dave,mainly through text as seems he don’t like talking on the phone after sales expecially,a week later ENGINE FAILURE HAZARD,STOP IMMEDIATELY flashed up,so I rang office spoke to Scott,whose phone skills way out way Dave’s,and he sent a pick up truck and said he’d sort problem,10 days later car is returned and after multiple texts from Dave saying it’s fine now and no problem could be found on diagnostics,a week later same thing flashed up on screen ENGINE FAILURE HAZARD,so then after over 20 attempts to ring office and Dave’s mobile with no answer I go through warranty company as Dave said previously it was a *good will gesture* to take the car back the first time to be looked at!! the cars now at a Renault specialist via the warranty and apparently needs £570+ worth of work on it after diagnosing the problem which Dave said didn’t exist,again no reply to phone calls to Dave or his office regarding this...I thought Sofology would take some beating as regards customer service but Dave and his team manage to top them comfortably,AVOID THIS GARAGE AT ALL COST ESPECIALLY DAVE whose phone skills elude him,whose skills in general seem very limited,worst car company ever and I’ve dealt with many in the last 33 years!