Rojan J

Poor customer service

Very poor customer service and lack of follow-up We went in to purchase a car with Toyota in July. Sales agent we dealt with - Aaron Peterson - tried to sell us an older model for a more expensive price. I had to check the price online and say why this is the case? At this point Aaron said ok he will match the online price for the newer model. I understand that the sales role requires you to make a sale of highest value but I went into Toyota thinking that they would do fair buisness and not try to take my hard earned money knowing that they are not giving me right product. As part of purchase it was agreed that that toyota would pay for 2 full tanks of fuel; this has been such a painful process. I have nowbeen trying to get in touch with Aaron for over 2 weeks and no clear coomunication. I even spoke to manager Darryl and he spoke to Aaron. From what Darryl explained to me this is not a standard practice. I explained that I need to move from reading to Portsmouth in over a week so if this can be resolved before then it would be appreciated. I have now moved from Reading and just recieved a call from Aaron saying that it is not practical now since I have moved. He also said that it was a good will gesture?? No it wasn't it was an agreement for the money I paid for which in return I was to get 2 full tanks of Petrol. It is not the fuel or money that is frustrating it is the way I have been messed about and mis-treated. I have heard from friends and family for toyota to be reliable cars but just goes to show why I will never in my life buy toyota again because of poor customer service.