Mrs H

Not very helpful, left me in tears

I had been recommended to use Assured Car Sales by a friend. (I wish I had checked all the reviews). I paid a deposit on 21st Dec 2020, for a car I was really interested in, and the remaining balance was paid on 24th Dec 2020. I was given a 3 month warranty and a year free AA cover. I began to have problems with the car a few weeks later, the engine management light was coming on and the car was going into limp mode, so I got in contact with the preferred garage used by Assured Car Sales, who are Autoworks in Witchelstow, Swindon. They confirmed that there was an issue with the cambelt sensor, however, I was told that this was not covered by the warranty and Ian at Assured had paid for this repair, I don't know how much the bill was. I was told that the EML staying on after turning the ignition on wasn't a problem although it might take a couple of attempts to start the car. I persevered with this, but I started to have further problems and called the AA, who advised that it would be beneficial to replace the battery, so I replaced the battery at a cost of £130.00 The car continued to have problems starting, so much so, that I have to keep a battery pack in the car, to use when it won't start, extremely embarrassing and possibly a little bit dangerous in Tesco Petrol Station. I had enough last week and I booked the car back into Autoworks on Wednesday 17th March for investigation, no contact until I called them on Friday afternoon when they told me that the car needs a new Fuel Pump, and they were going to get in touch with the warranty company. I had a call back this morning 22nd March, and Autoworks said that it wasn't covered under the warranty, so he would call Assured Car Sales to ask if they would cover the cost of £546.76, for the repair, I had another call from the garage who told me that Assured Car Sales will not cover this cost, and I would need to pay for the repairs if I wanted the car to run properly. I called Ian at Assured Car Sales, who told me that the warranty expired on 21st March, when it actually expires on 24th March, why would the warranty need to start before I had paid for the car in full, he said that if the warranty company won't cover this part as it is a hidden part of the engine, then the owner of the Assured Car Sales business will not be willing to pay for the repairs. I have had to source the money to get the car fixed, as I have a disabled daughter who thankfully has not had any appointments over the last 6 days, which is how long the car has been in the garage. I have to take my daughter for her COVID-19 injection on Thursday this week. I haven't even had the car for 3 months yet. I am so upset!!!! I don't want to give this company any praise or good reviews