Stuart L

Shocking Sales Experience

Shocking, shocking, shocking. Do not buy from this dealership. Part of the Pendragon & Stratstone group. Firstly, bought my 16,000 mile car and was informed I must pay before I can collect the car. Said I would pay the balance on collection, due to me not because of distance being able to view the car, Was told this was not possible. I had to pay the balance over the phone. On collection I noticed the car had 22,000 miles and not 16,000 as advertised. This is not a slight discrepancy. This is a difference of 50%. I was not offered to check the car over. Anyways, got to the car. The NS of the car was parked hard up against the Showroom so was unable to have a good "walk around". I was in a hurry as the day was getting late and had a near 300 mile drive home. On inspection the next day is was noticed that the NSR quarter of the car had been very badly repaired with paint flaking off, Poor OSR quarter repair, Tailgate Trim falling off, Exhaust Trim falling off, Centre Console Leather ripped, missing Warning Triange, OSR Wheel buckled (this wheel later corroded at an increased rate, was obviously damaged along with the NSR quarter and poorly repaired), no Book Pack, no Service History record, was told that because of distance my Train Ticket would be refunded (this did not happen), no MOT paperwork. This should have been enough to warn me off and had I not sold my other car privately to finance this car then I would have likely returned it for a refund. The car returned to the dealership after a fashion for a very poorly executed repair. One poorly executed Smart Repair covered up by another poor Smart repair. Very obviously done by a smart repairer which resulted in paint and filler falling out of the NSR Bumper end. I informed the dealership of this and no response or reply. It has been noted by a professional that there is barely a panel on the car that has not has a very poorly executed paint repair. To add insult to injury, the car has been into my local Mercedes-Benz dealership 6 times in 2 years for faults. In my opinion this dealership are not worthy of holding the Mercedes-Benz franchise nor should my car ever have been sold as a Mercedes-Benz Approved Used Car.