Marcus

DISGUSTING

*PLEASE READ* If you read one review, please read this and think twice before contacting this garage I will try and keep this as short as possible, which is going to be a task in itself with the catalogue of errors I am about to disclose from our experience with OMC motor group My mother has a disabled husband and is a carer for my grandma, my mother relies heavily on her vehicle for medical reasons. So when her car indicated "no key detected" in June 2020, she contacted OMC as "apparently" they specialise in Ford's. We know mechanics in garages but my mother insisted on going direct to a specialist due to the importance of having her vehicle correctly maintained so identified the closest Ford specialist which was OMC Accrington. For the first 8/9 weeks my mother was left without a vehicle. The garage stated there were no courtesy cars available for her, yet, miraculously, the very day I contacted the garage, one became available... Coincidence eh?! In September 2020 my mother's vehicle was returned to her, with a £405 bill for the repair... However the vehicle was still faulty. The vehicle was then returned to the garage, with a lengthy email from myself highlighting the importance of the repair (as for some reason my mother was instantly dismissed when she told them). OMC had the vehicle in for repair from September 2020 to January 2021. A further FOUR month, on top of the original THREE month. My mother recieved no updates or courtesy call within this time... When I contacted the garage in January, I was told the head mechanic had tried the vehicle "over 100 times" without a fault... Within a day of having the vehicle back, my mother was left stranded as the repair hadn't been successfully carried out and the car immobilised which resulted in my mother requiring roadside rescue.... The next time the car was returned to OMC I dealt with a more senior manager, Mr Chris Rowley, who overlooked the repair until it was returned in March 2021. Due to the experience my mother had, she personally had no other option but to sell on the vehicle. She had ultimately lost trust in the vehicle, and the garage. So to conclude, after 9 month, my mother had to sell her vehicle which she initially had no intention of doing as the vehicle original belonged to her father who sadly passed, so had sentimental value to her. She was left 8/9 without a vehicle, had to pay for taxis, often numerous taxis a day. She missed medical appointments due to unreliable taxi's. The emotional trauma the 9 month ordeal caused the family goes without saying... And also the time I took having to write lengthy emails to hold a paper trail and get our point across. Today I spoke to Chris Rowley who just spoke over me, I had to remind this rude gentleman that I was a customer, not one of his employees. His offer to put things right was a free MOT.... I wouldn't trust this organisation to touch a vehicle of ours ever again. And as that was the best he could come up with after all the company has put on us, we have decided the moral thing to do was highlight exactly how incompetent and rude this company is. This company requires heavily auditing and actioned to prevent this disgusting customer service. I thank you for taking the time to read this and hope as a result you will chose a competent garage to take your vehicle or buy a vehicle from.