Mrs G

Appalling, condescending non-service

Bought a car here as AA accredited. Problems from the start. Faults supposed to be rectified with MOT not done. No attached notes on MOT cert. (which AA were subsequently wary about). Slow puncture wasn't - needed a new tyre within a week of purchase for damaged tyre which should have been picked up by MOT. From day 2 warning lights came on. 8 visits in 9 weeks were met with stupid reasons for the light, a reluctance to fix anything despite report saying CAT needed changing and an oil leak. Left car with them when the AA said we should NOT DRIVE it, just return to M&J. Even then, they wouldn't fix faults - only moved with AA intervention. Subsequent engineer's report still found faults. AGAIN, only remedied after AA involvement. Refused compensation despite my son's car being off the road for nearly 3 months, stress caused, inconvenience of having to take him to his job at 2am. WOULD NOT RECOMMEND THIS COMPANY TO ANYONE! They will do the minimum they can get away with. Would never trust them.