Lee C

Great car, poor service

I can't fault the car that I've purchased, its amazing. It's more the service wrapped around it. Having read the reviews from other customers, it was a reason that made me think buying a car virtually from Chandlers would be good. The sales process was ok, wasn't outstanding, but I knew what I wanted and got it. During the follow up communications (that I was driving myself - no pun intended) I was led to believe that I would be receiving certain extras as part of my purchase. Come delivery day and the excitement of seeing the new (used) car all is great. Its only really after having time to reflect and review - everything that I was told / led to believe as extras - never happened! even the basic of having the car valeted (had fun finding dust and dirt in the car, with empty sweet wrappers in areas that showed no car was taken to clean that car at all. Then during these current unprecedented times - the car was delivered (instead of coming on the back of a van/lorry - it was driven, so wasn't sanitised / cleaned from that perspective) the BMW seller wasn't wearing a mask (possibly due to health reasons) - just these little things that made the experience, from what I was expecting, pretty poor. To be honest I had a better time getting a car from a car supermarket previously. I guess i'm just unlucky that it was my time to receive this experience, compared to all the other good reviews. Great car, poor everything else!