PL

They never answer the phone

Vehicle was towed in here after a break down. Now I know their phone system is not fit for purpose and management don't seem to care. I've spent around 3 hours on the phone over 2 days and counting. My colleague spent another hour. Call system goes around in circles and voice message to voice message/ My colleague spent another hour. Central call handlers can't help, Promised calls are not returned. Promised emails are not received. If I could leave minus stars I would. Go somewhere else, anywhere else will be better than this lot.