Anonymous

The absolute WORST!

The worst dealership I've ever dealt with. Bought a used approved Jaguar XE on the basis that they provide a 165 point inspection prior to releasing a car. Picked it up and noticed none of the paintwork chips had been repaired as agreed. The rear car seat belts were covered in mud, plastic fascia screw caps missing and the gear knob is flaking sharp plastic. Assured by Inchcape that they would send someone to collect and put this right. After a couple of days of owning the car I realised it was terrible in the snow, bought 5 new wheels with winter tyres to discover that the tyres it was sold with, were at just above the legal limit. All this logged with Inchcape but no news on getting it fixed. A couple of weeks later the car won't select gear, call Jaguar assist, they come out and have it towed to Farnell. Farnell check the car and find brake fluid is empty, the rear brake discs are corroded and the brake pads are at the minimum. Still no reply from Inchcape. Avoid at all costs, they look the real deal with the multimillion £ dealership, but in reality they're about as professional as a dodgy used dealer selling out of a park and ride. I wouldn't even have given them the one star if it would've let me.