Alicia

Untrustworthy

This dealership have no safety concerns for their customers. They are happy to take your money AND supply incorrect parts and when asked to replace what was issued, NO RESPONSE. But yet, I have been left with no replacement which means Nissan have left me to drive unsafely!!! Complaints procedure is disgusting, all I'm told is the case manager will contact you. The case manager says, chelmsford are going to call you to resolve......to date no one has called. This has been going on for WEEKS!!!! Terrible behaviour. THINK TWICE BEFORE SPENDING YOUR MONEY HERE. BELIEVE ME, ONCE TAKEN YOU WILL NOT GET THE SAME SERVICE AGAIN. IF THERE WAS A MINUS SCORING, NISSAN WOULD GET IT. BE VERY CAREFUL, THEY WILL INCREASE YOUR STRESS LEVELS