Anonymous

Car sold before checked

Poor customer service with giving us the car before it being thoroughly checked. Was informed that the car was all okay. With no car experience, I was relying and trusting company to sell us a £5,500 disabled car which had many faults discovered later. When taking my disabled father to an important and emotional day, we come to realise the seat belt wasnt working, the air conditioning wasnt working nor the electric mechanism for wings mirrors. Same day we complained, this was all sorted and looked into and we was told it was all working before it left the garage. Later on admitting it wasnt checked and the car was filthy. Fair enough it was all fixed. However, the following day, the system to hold wheelchair, mechanism failed on a journey to another important day, and my father tipped right back in his wheelchair and we had to stop off the motorway and get him picked up as it was unsafe to drive. This was then looked at my GM coaching who guided us in how to use everything in the car as the garage admitting to having no knowledge with this which is fair enough but truly is a safety hazard. They had been good to fix other problems but at the same time we should have never been sold the car. A couple months later, the air con packed in. Recently been driving with it iced over and dad cannot travel in the car because it's far to cold. Most of the inside has been changed and inspected which needs updating. I wouldnt advise purchasing a disabled car from here. Some service was okay but it shouldn't of happened.