Brittany

Avoid

Awful experience. To start with John seemed nice enough. However on arrival for pick up he was rude and difficult. Did not complete a proper check over of vehicle - we had to ask for it, he was annoyed and refused to write anything down, we had to record on our phones. Also did not provide any documentation on the car hire or the t&c's. After drop off I had to follow up with John regarding the deposit, which he refused to refund in full. When I asked why he didn't contact to discussed he stated he did not have my contact details, despite having both email and phone communications. When I asked for a receipt for the additional costs he refused to provide this and the emails were increasingly unprofessional / outright rude. Is not a member of the BVRLA and because he did not provide any documentation on the hire there is nothing I can do about it. I've seen other reviews (after the fact) that he's done this before. Seems he knows how to get a bit extra from unsuspecting customers.