John B

Excellent Customer Service

I called this morning as we have just purchased a 2014 MB E Class Cabriolet 220 Cdi. & I was interested to know if MB had a wind defector as a accessory option. The really helpful & knowledgeable Parts Assistance asked for my vehicle reg., from which he was able to determine the chassis number. From this he checked availability to discover that the factory option was unavailable for our 207 model. He then took the trouble to provide the MB parts number, namely, A2078600474 saying that if I carried out an internet search it was likely I would find one. I was most impressed by the way he handled my enquiry & the trouble he took, so thought my positive experience needed airing, although sadly I don't have his name. I have now located a 207 wind deflect & have placed an order. Well done Ipswich MB parts dept..