Tracie

Poor service

We purchased a car from DJR car sales july 2020. To begin with he never gave us the green keeper slip and instead took our email to transfer ownership online. We took his word for it as had been years since we brought a car. We didn't receive any email. So then when we came to tax the car we couldn't. He told us the log book should be with us within a week. We pushed and he managed to provide us with a photo of the slip. Learning curve for ourselves but as a dealer he should have provided us with the correct paper work. Within a few months of having the car, engine lights were coming on. We took to a local garage and there were so many faults old and new when they hooked up to the diagnostics machine, that they had to clear all and let us use car to see which faults were still coming on to pin point what the actual fault was. By November we had established what the fault was and we also had a new problem, as soon as the winter months came in, the car interior became very damp to point we had mould. The part that needed replacing would have cost over £1500 new. At the point of purchase we were not made aware of any warranty, however at this point we were at our wits end so decided to contact him to see if there was any warranty with him being a dealership and the car not even being 6 months old. He came back saying the warranty would have been 3 months and denied any responsibility for the repairs. His response to the damp and mould was that maybe we had a damp dog in the car. We don't own dogs and even if we had, a damp dog would not have caused that much damp and mould. Seems this guy is great when there is no faults with cars he sales. However it is a completely different story when he sales you a faulty car.