Bas M

Worst service, avoid buying a car!

Don’t recommend avoid buying a car from CHURCHS PERFORMANCE CARS Billingshurst liars dishonest and after sales are the worst ever come across. They are denying me basic consumer rights. Was mis sold a M140i on a Friday as standard as it turns out had a stage 1 remap confirmed by BMW, when I told Churchs( next working day) they were very rude (Ryan) I wanted my part ex back it was still on finance told them not to pay it, so guess what they did went ahead and paid it even though they knew I wanted my part ex back so it’s now made it difficult for me to have it back which after being advised they are now the legal owners as they have settled the finance by the finance company by law I don’t need to have it back. The director then got back to me “Glenn” with a “reasonable solution” where I can hand back there car but they demand £16.5k in order to facilitate the reverse, which could’ve been easily avoided had they not have settled my existing finance on that car but when they learnt I wanted my part ex back they rushed to raise payment to make it difficult to facilitate the reverse. I was well within my 30 days consumer rights act to hand that car back and within the 14 day click and collect rights even if I didn’t like the drive or colour but somehow has made my life a living hell by not accepting the car back and I’m now without a car. I am now stuck with a car on finance sitting in the garage wasting away which I’m paying for which isn’t being used as they refuse to take it back and denying me my consumer acts right. Didn’t have a chance to test drive or view under current climate so bought the car based on trust. Don’t trust this car dealer biggest mistake and regret, read reviews online which made me travel 150 miles. I will post this review everywhere to stop another innocent customer making the same mistake, customer service is the worst I’ve experienced by far this is a frustrating stressful purchase which has put me off buying a used car for life and dealing with a independent used car sales place. Now I am going through Santander finance current finance to have this car handed back all proof have been sent over along with original adverts no where stating it had been modified and other ads which states when they are modified and evidence from BMW. Avoid buying a car from them unless you want a dissatisfying car buying experience and when it goes wrong they don’t want to know and deny you your rights! I also have complaints logged with citizens advice bureau and the motor ombudsman. This is the lengths I’m now having to go down as they are being unreasonable and they are at fault, all I did was purchase a car I thought was unmodified.