Sarah

Can’t recommend

We travelled over an hour and a half to the Ancaster Penge branch as they had the car we were interested in. Unfortunately, but understandably, due to Covid restrictions we could not test drive but we’re able to look inside the car. We put a desposit on the car and they agreed a new MOT was to be issued and some other minor issues were to be sorted before it was delivered to us. We also opted for a 6 month warranted (I have asked for a copy of the warranty in an email and in a phone conversation but this request seems to be overlooked). There were some issue with emails not reaching me regarding my full payment for the vehicle despite me contacting them asking for the outstanding balance to pay. It was solved at the very last minute but it was very stressful as for 24 hours no one seemed to know where the large amount of money I had transferred to them was. In addition I became slightly concerned about competency as emails were poorly written and they referred to me as Sharon (not my name). When the driver did arrive with the car he was alone and had no way of getting back to the Penge branch (he also said he was scared of driving on motorways which I thought was an odd thing for a driver to say as surely this is part of the job). My partner had to drive him to the local train station (not particularly desirable in the current pandemic). On first driving the car we discovered that it would shake and judder when it hit 40miles an hour. On contacting the Penge branch I was told my only option was to drive the car back to them (considering I am in the late stages of pregnancy this wasn’t something I am able to do). I also felt that my concern wasn’t believed as I was repeatedly told that the MOT hadn’t picked it up and the driver hadn’t mentioned it. I have been told by Ancaster that I now have to pay to have the car fixed (I will not be reimbursed). I’m really disappointed that I put my trust in them and feel very let down. Unfortunately my experience with them means I would not recommend.