Mark

Absolute shambles

Absolute Shambles - After sales & Service Department! I bought a new Range Rover Sport and after 4 months it was in the garage for 6 weeks. The same issue has come back 9 months later when I was told the noise wouldn't come back again as the car was completly striped and rebuilt once it was fixed which it clearly wasn't. When I asked the for warranty receipt/ job card to see what was done last time it happens to have gone missing and not be the system (convenient). I don’t understand how something like that has gone missing? Surely you would have been paid for the technicians time and have a record?? Or do Beadles treat their staff with as much care as their customers. I was then asked to get my solicitor to email and they would send them to my solicitor which I paid for and the documents still haven't been sent to the solicitor or myself... To add insult I’ve been given me a corsa/fiesta as a like for like for a Range Rover Sport ( I even got asked by the receptionist to call enterprise myself to arrange it all as it was getting close to closing time?! Surely that is not acceptable, I tried to call the swanley branch several times thoughout the day to confirm my appointment throughout the day and was fobbed off by them, for them to say Sidcup booked it so they can deal with it. How is that okay to treat customers?! I don’t care who booked it I wanted clarification as to what time to bring my car in to which I still have not got. I have lost all confidence in driving the vehicle, my partner now wont drive the car because she is scared something is going to go wrong with the vehicle. I have also completely lost confidence in the lack of customer service. People work very hard to be able to afford a luxury vehicle for it not to be a luxury at all.