Sophie

Awful

Car was delivered in a terrible condition!! Smelt of cigarettes, covered in dirt on the interior and exterior, passenger headlight bulb was out, the tyre pressure sensor was gone on the front right and the car required a new gearbox!! After countless emails and phone calls we received very little help/communication. Car was in the garage for over a month and all that was resolved was the new gearbox, still no valet, tyre pressure sensor wasn’t fixed which we had to buy ourselves and bought the bulb too. After cleaning the car ourselves, the smell still persists and have now had to pay for a professional valet. The car was purchased at the start of December and we did not receive it back to us until end of January after a number of promises of dates it would be returned to us. It is now February and I am still yet to receive a logbook. Absolutely appalling customer service.