Ian K

Extremely disappointed

I paid two weeks in advance of picking up my car to "help out the sales figures". I wrongly assumed that "on the road" meant taxed. Bad assumption. I was harassed to buy lots of extras and take a loan deal. I would have walked out but the pandemic situation had made buying a car more difficult. Within two weeks, I had to have a slow puncture repaired; could easily have been caused post buying. It then developed a knocking sound; local dealer told me that the front right suspension had been replaced with a non-Volvo part that didn't quite fit. The final straw was getting a call within four months of purchase saying it was due a service. Bad assumption that buying a car over the book price would be fully serviced. I feel cheated and regret my initial act in good faith.