Jenna

COWBOY DEALERS - AVOID!!?

We went to buy a Ford Fiesta today and had the worst experience. We were finalising the paperwork and asked to see the service history. Was then told that it was in the car. Checked in the car and nothing was in there. NOTHING - no paperwork at all. The man then started to get angry and tried to fob us off with some stupid excuse that because of COVID they don’t check the car so wouldn’t have known. Absolute rubbish!!!! I just scrapped my 2003 corsa - even that had full service history and the manual. The other reviews are right - they have no sense of customer service and were rude, aggressive and telling lies. I was SO excited to collect the car - had done the deposit, insurance and finance seeing as this dealership has been with Zuto for 9 years. You think that will be a good dealership to buy a car from but no, I WOULD AVOID! Reported to trading standards too for mid-leading information.