J M

Best advice .. go elsewhere

Appaling service .. after going many years with our mercs the service has been up and down usually on the 'bad' days they sorted and put things right overall it was ok ish we went because they were 'Mercedes' and trusted them and for a time they had a good service/sales guy who knew his stuff (sadly he left) We however wont be using them again the whole attitude of the service/sales guy was 'couldnt be arsed' maybe because whe CHOSE an older model? ( which i favour) he even voiced our car was 'to old' really whats mercedes no longer service their vehicles after a certain date now ?? maybe he thought we were'nt wealthy enough as we only had an older vehicle but whatever, he was useless, thinking our v 8 engine had 16 plugs and quoted us £900 for a plug change and justified it by saying it would take 2 hours .. jeez i could change them quicker than that :/ whilst i dont mind paying for good service i dont like being treated like a mug nor with indifference and ignorance . Its not a problem we have taken our car elsewhere mercedes specialists and they have been brilliant polite and sorted and didnt cost £900 for a plug change nor even for the full service Mercedes Aylesbury how you get any custom is beyond me you certainly lost ours and looking at reviews many others can you really afford to keep losing customers ?