Robert S

Professional, trustworthy dealership

I had been looking for an Audi A4 Avant 13 or 14 plate, ideally a Black Edition 1.8tfsi to replace my 2007 A6 Avant Le Mans 2.7tdi, due to the impending expansion of the London ULEZ, for some time. When I came across Continental Car's silver 2013 2.0tfsi quattro S Line with a spec higher than a Black Edition at a price matching my planned budget, I couldn't ignore it. (especially as the price had just been reduced by £500) I called Richard Rolfe, who politely answered all my many questions about the car, service history, previous owners, warranty etc. and sent me some additional pictures of the interior. Richard also explained the "Click and Collect" process in operation for car buying in these difficult times and the consumer safeguards they contained. On this basis, I went to Continental Cars to "collect" the vehicle, subject to agreeing a suitable PX price for my A6, something which was done quickly to the satisfaction of both parties. The car was immaculate and just as described by Richard with full service history, V5 document and some extras which I wasn't expecting ... Weather Tech front seat car mats ... worth over £200. The purchase process was completed with the minimum of fuss and and in a professional no-pressure manner. Despite the fact that the brake pad warning light came on after we had agree the PX and, subsequently a wheel bearing has gone, Richard's after Sales service has also been excellent. The rear wiper motor started leaking water within 2 weeks of my getting the car and, as it was so soon after purchase, the RAC warranty folks refused to cover the replacement cost. I contacted Richard who, without a quibble, had a new motor fitted as soon as I could get the car to his garage. Jon, his mechanic even gave the car a wash while it was there. Overall, a great experience from a thoroughly decent dealership. I can wholeheartedly recommend Richard Rolfe and Continental Cars. Be interesting to see how much he gets for my A6! Bob Sime (30th January 2021)