Alex

Terrible experience

8 minutes ago A very disappointing experience. First of all, I was forwarded to the ‘Fleet Services’ department here as VW HQ was unable to match their own advertised online quote... should have seen the writing on the wall... The ‘Fleet Services’ department acknowledged this problem and managed to beat the original quote. Delighted, of course, I decided to sign up and order the vehicle. However, once the contracts were signed, they then decided they no longer intended to honour the agreed deal and managed to requote adding a whopping 40% increase to our monthly payment. So now more expensive than even the original online quote. All this without a care in the world. Overall, an incredibly unprofessional experience which means I would think twice before ordering here... or ordering a VW at all. Anyway, you’ve all been warned :)