Anonymous

Like contacting the secret service

I've been trying to enquire about a new car from them for the last year or so, they are impossible to get through to. Do try an experiment and you'll replicate my experience, whether you phone first thing at 9am, lunchtime or afternoon, just before closing 530ish the unhelpful receptionist always has the same response, all sales staff are busy take your number and phone you back. Nobody wants a salesperson to keep hassling them if you just have a quick question. This time I made an online enquiry, it generated a reference email but more than a week later no reply to my email. Can see why Renault and Dacia come pretty near the bottom in the JD Power survey and if its this hard to buy a car I worry how difficult it would be to deal with a warranty issue.